Frequently Asked Questions

  • Lumenis M22 IPL

    What are common issues with IPL devices?

    Common IPL issues include:

    Device not powering on

    Low or inconsistent energy output

    Error messages on startup

    Crystal or handpiece overheating

    Cooling system failures

    Lamp or xenon flash tube degradation

  • What does an Annual Preventive Maintenance (PM) include?

    The PM service covers a full system inspection and calibration to ensure your device operates safely and efficiently. It includes:

    Optical system cleaning

    Calibration & energy output check

    Cryogen system check

    Cooling system test

    Alignment verification

    Error log review

    Safety & performance validation

  • How often should I schedule PM for my Gmax Pro??

    Preventive Maintenance is recommended once every 12 months or after a set number of pulses, depending on usage. Regular PM helps extend the laser’s life and reduce unexpected downtime.

  • How do I book a service appointment?

    You can request an appointment through the Contact page or call/email directly. I’ll respond within 24 hours to confirm scheduling.

  • Do you use OEM Laser parts?

    Yes We do use OEM parts only.

  • Do you offer emergency repair services?

    Yes, I offer emergency support for urgent issues. If your device is down and impacting business, I aim to respond and repair as quickly as possible.

  • What types of lasers do you repair?

    We specialize in repairing a wide range of lasers including medical lasers (aesthetic, surgical), dental lasers, and cosmetic lasers. If you're unsure, just contact us with the model.

    Cutera Excel V, Cutera XEO, Iridex, Ellex tango, Candela Pro series and Vbeam Perfecta, Gmax Pro Plus, PicoWay PMs, Lumenis Versa Pulse Power Suite, Acupulse Due Co2 40w, Shaprlan Co2, Deka Smart Skin Co2, Ultra Pulse Encore with DeepFx Scanner & CPG Scanner, 5000c Venus co2 60w.

  • How does the repair process work?

    .Contact us or fill out the service request form.

    .We'll assess the issue (remote or in-person).

    .You get a quote and estimated turn around.

    .We repair and test the unit.

    .We return it or reinstall it (depending on service type).

  • Do you offer warranties on repairs?

    Yes! All repairs come with a [30/60/90-day] warranty, depending on the service and parts used by Client Pre-approval.

  • What other Repair services do you offer?

    Articulated Arm Repair for Ultra Pulse Encore Co2 laser from Lumenis/Coherent/Boston Scientific, Power Suite Cavity (Holmium Bricks), Circuit Board Repair, CPG repair, Display Repair, IPL Head Repair, Micromanipulator Repair, Power Supply Repair, LVPS repair, Foot pedal refurbish.

  • Which Medical Laser Manufacture your team certified ?

    Candela , Cutera , Lumenis , Dornier MedTech, Convergent , Coherent , Quanta System , Sharplan , Palomar , Alma Lasers, Sciton , Syneron, Cynosure, LaserScope.

  • What is the Procedure of Co2 laser tube replacement?

    USL team able to regas and reinstall tubes for all the co2 laser manufactured, all refurbished tubes meet all original equipment specifications and have 6 month warranty.

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